Last updated: January 2026
At Zluzarinzelal, we are dedicated to delivering exceptional photography services and ensuring your complete satisfaction with every interaction. This Return Policy provides comprehensive information about our policies regarding refunds, cancellations, returns, and exchanges for our photography services and products.
This policy is designed to comply with New Zealand's Consumer Guarantees Act 1993, Fair Trading Act 1986, and other applicable consumer protection legislation. We are committed to fair and transparent business practices that protect both our clients and our business interests.
Please read this policy carefully before booking a session or purchasing products, as it forms part of our Terms of Service and applies to all transactions with Zluzarinzelal.
Photography sessions are considered custom services tailored to your specific needs. As such, the following policies apply:
We understand that circumstances change. Sessions may be rescheduled once without penalty if notice is given at least 48 hours in advance. Subsequent rescheduling may incur an administrative fee of NZD $50.
Due to the digital nature of our products, all digital image downloads are final and non-refundable once delivered. However, we ensure:
Your online gallery will be available for download for a minimum of 90 days from the delivery date. We recommend downloading and backing up your images immediately upon receipt. Extended gallery access may be available for an additional fee.
If you have ordered physical prints, albums, or other products through us:
If you are not satisfied with the quality of printed products, please contact us within 14 days of receipt. We will review the issue and, if it is determined to be a quality issue on our part, we will provide a replacement or refund.
Refunds may be issued in the following circumstances:
Refunds will be processed using the same payment method used for the original transaction. Processing times may vary:
Under New Zealand's Consumer Guarantees Act 1993, consumers have statutory rights and guarantees that cannot be excluded or limited. Our photography services are guaranteed to be:
If our services fail to meet these statutory guarantees, you may be entitled to remedies including:
These consumer guarantees apply regardless of any terms in our contract and cannot be excluded by agreement. However, they do not apply if you are acquiring services for business purposes (in which case different terms may apply).
We comply with New Zealand's Fair Trading Act 1986, which prohibits misleading and deceptive conduct in trade. This means:
If you believe we have engaged in misleading or deceptive conduct, you may have rights under the Fair Trading Act, including the right to seek compensation for any loss or damage suffered.
If you have a concern about our services or products, we encourage you to contact us directly. We are committed to resolving any issues fairly and promptly. If we cannot resolve your concern, you may contact:
For outdoor sessions, if weather conditions are unsuitable, we will work with you to reschedule at no additional cost. We will not proceed with outdoor sessions in unsafe weather conditions.
In the event of circumstances beyond our control (natural disasters, government restrictions, etc.), we will work with you to find a mutually acceptable solution, which may include rescheduling or partial refunds.
If you have questions about this Return Policy or need to initiate a return or refund request, please contact us:
Zluzarinzelal
4The Workshops
4/14 Harrison Road
Mount Wellington
Auckland 1060
New Zealand
Phone: +64 21 746 868
Email: info@zluzarinzelal.world
From time to time, we may offer promotional discounts, special packages, or limited-time offers. These promotions are subject to:
Promotional offers cannot be combined unless explicitly stated. We reserve the right to modify or withdraw promotional offers at any time, but will honour bookings made before any changes take effect.
We value your feedback and are committed to resolving any concerns promptly and fairly. If you have a complaint about our services or products, please:
We aim to respond to all complaints within 5 business days and resolve issues within 14 business days where possible. If you are not satisfied with our response, you may escalate your complaint to relevant New Zealand consumer protection agencies.
We reserve the right to update, modify, or amend this Return Policy at any time to reflect changes in our business practices, legal requirements, or for other legitimate reasons. When we make changes:
Your continued use of our services after policy updates constitutes acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about your rights and our obligations.